Frequently Asked Questions
Everything you need to know about your Dé Rococo experience.
What is the standard shipping time for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on all unworn items with original tags attached within 14 days of delivery. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. As Dé Rococo designs follow a tailored aesthetic, we recommend measuring a similar garment you own to find your perfect fit.
Are your materials sustainably sourced?
Quality and ethics are at the heart of Dé Rococo. We prioritize natural fibers like silk, wool, and organic cotton, working closely with ethical manufacturers to ensure premium quality with a lower environmental impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase; after that, the order cannot be modified, but you may initiate a return once it arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay in select regions.